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Terms and Conditions


Introduction

Young Willow regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Young Willow users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Emily Wilson at emily@youngwillow.com.au

 

Refund & Returns Policy

Our Thoughtful Offerings (gifts) are sold as a whole. You are paying for a service that includes time to pack your gifts as beautifully as possible.  We trust you will love receiving and gifting our Offerings, just as we have packaging them. Therefore, it is not permitted to change a size or exchange one product from within an offering once packaging is open. We may be able to exchange one complete gift box for another if all products (and including the box) are returned in their original condition with tags attached. You will receive a full credit for the value of the items within the box and not the packaging.  The value will be decided on by Young Willow and credited upon receipt of the goods.  

Treasures that are purchased separately (eg. baby clothes) for your own baby and delivered to your own address may be returned for a full refund if the item is still re-sellable (unworn with tag). Please contact us first before returning the item.

 If there is a major problem with one or all or your items you are entitled to a refund or replacement, not simply if you have just changed your mind or don't like the gift you received. 

 If, in the event that something can be exchanged, all return postage and insurance costs are to be paid by the person returning the item. We will cover the cost to send out the new offering. We recommend that you return the product with a tracked option. You assume any risk of lost, theft or damaged goods during transit.

If a product is damaged or lost when you receive your package, we will of course replace it for you or give you a refund should a replacement not be available to you. We must be notified within 14 days of any issues and product to be returned immediately following, if allowable. Please do not return any items to us unless we have sent you a confirmation email and our postage address.

If product is unavailable at time of shipping, we will activate a refund in which case we will make contact with the purchaser.

This returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

We are reasonable people and genuinely want you to be happy, so if something is troubling you, please email us at orders@youngwillow.com.au and we'll see what we can do.

 

Security Policy

Young Willow uses the eWAY, with PayPal option payment gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Young Willow or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Young Willow.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 

Collection of Information

In order to engage with the Young Willow website, we require personal information to make a smooth and successful transaction for you. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

By placing an order with Young Willow you agree to be contacted by us. This may be via the phone, email, mail, fax or directly through our website.

Upon check out you may choose if you would like to be on our mailing list for future sales and product updates. Correspondence is recorded in order to provide transaction references, and to ensure we keep a high level of customer service.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at accounts@youngwillow.com.au If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at accounts@youngwillow.com.au or updating on our website.

 

Communications

Young Willow uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at members@youngwillow.com.au

 

Third Parties

You will be notified when your personal information is collected by any third party that is not our agent / service provider, so you can make an informed choice as to whether or not to share your information with that party. Young Willow may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Young Willow does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and / or comply with a judicial proceeding, court order, or legal process served on our Website. Links on the Young Willow site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.youngwillow.com.au

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

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