Refund & Returns Policy
We trust you will love receiving and gifting our Offerings, just as we have packaging them. As our Thoughtful Offerings (gifts) are sold as a whole, it is not as easy to change a size or exchange one product from within an offering once packaging has been opened. In saying that, we want you to be happy and get great use out of your gift and if you need to exchange an item please email us with your request.
Although exchanges are not common, we need to provide this service from time to time. All packaging and products must be returned in their original condition with tags attached and be able for us to re-sell. You will receive a full credit for the value of the items, excluding packaging. The value will be decided upon by Young Willow and credited upon receipt of the goods.
Treasures that are purchased separately (eg. baby clothes) for your own baby and delivered to your own address may be returned for a full refund if the item is still re-sellable (unworn with tag). Please contact us first before returning the item.
If, in the event that something can be exchanged, all return postage and insurance costs are to be paid by the person returning the item. We will cover the cost to send out the new offering. We recommend that you return the product with a tracked option. You assume any risk of lost, theft or damaged goods during transit.
If a product is damaged or lost when you receive your package, we will of course replace it for you or give you a refund should a replacement not be available to you. We must be notified within 14 days of receiving your parcel any issues and product to be returned immediately following, if allowable. Please do not return any items to us unless we have sent you a confirmation email and our postage address.
If product is unavailable at time of shipping, we will activate a refund in which case we will make contact with the purchaser.
This returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
We are reasonable people and genuinely want you to be happy, so if something is troubling you, please email us and we’ll see what we can do.
Young Willow uses the Stripe, Apple Pay and PayPal payment gateways for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using these gateways are secured payments.
STRIPE: Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
PAYPAL and APPLE PAY terms are agreed to by the user when signing up and we follow the terms as part of our service to you through our website.