$10 regular and $15 express shipping Australia Wide, free shipping on orders over $150 xo

Same Day (Inner Melb) and Pick Up at Kensington VIC also available xo

Want to view our packaging? - Go behind the scenes on Instagram with a #ywtimelapse

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Frequently Asked Questions

At Young Willow, we want you to be proud of your gift.  Welcoming a newborn is a momentous occasion and we're thrilled to be a part of the celebration.

We have put a lot of effort into describing everything as clearly as possible but we understand you might have some questions. As always, we're here to help xo
emily@youngwillow.com.au


Can I customise or curate my own gift?
Of course!  Below each of our Thoughtful Offerings we have suggested some treasures that will also look fantastic with your gift.  You can also head to our Curate your Own catalogue to create something yourself. Be sure to add our Signature Gift box from the gift packaging option so we know to package it beautifully for you.  You only need to pay for the box once ($15) and I'll know to put them all together. If however you would like something created just for you, please email emily@youngwillow.com.au for a quote.


Can I ship to multiple addresses?
Ask we need to pay for each shipment separately, we also ask that you place your orders separately too. Unless of course you are shipping them to the same address, just make a note for me at check out as to how you'd like them packaged.


I am a business looking for corporate gifts, where do I start?
Many of our corporate clients select their gifts through the website, personalising for each staff member.  If you would like us to curate a gift for you according to budget we are more than happy to do so.  Please email emily@youngwillow.com.au to discuss your requirements.


Are all products in Stock?
We do our very best to keep our inventory up to date but, as many of our products are handmade, single run and very popular, our orders are subject to approval and availability. If an order is received that we cannot fill, we will contact you to offer a replacement or complimentary upgrade.


Can you deliver it directly to the recipient? Can I include a card?
We'll send your offering to them (or to you), just make sure you put the correct address on the checkout page. Gift tags are included with each order so be sure to fill in this section at checkout, if you'd like write your own message, we will include a blank card for you.


How long will shipping take? Can I track my order?
 As everything is made to order, we ask that you allow up to 36 (business) hours before your order is dispatched.  You have the choice of regular, express and same day service (Inner Melbourne Only). We almost always get our gifts out faster than that but please contact me on 0402680299 should you have any questions or special requests.

Please head to our Shipping page for more details.


What payment methods do you accept?
We accept VISA, Mastercard, AMEX (American Express) through our own online facility and payments through PayPal using your method of choice.  Payments can also be made via direct deposit by request.


What if I want to welcome twins, can you help me out?

Of course!  You can Curate your Own gift to suit the gender of the babies, add extras to one of our Offerings or purchase two Offerings and we'll package them together. I'm always happy to help, so reach out to me emily@youngwillow.com.au
with any questions or ideas.


Do you accept refunds or returns?
It's very rare that we have this being asked of us (maybe once a year!) but please view our Returns Policy here should you need.


We hope you've found something you love

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