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Shipping

  • Premium gift giving is our passion, thus we take our shipping seriously here at Young Willow. Offering an excellent service is important to us, but we never sacrifice taking care and time to prepare your gift.

    Orders placed before 2pm will be dispatched the same day unless we are overwhelmed with orders and in that case, it will dispatch the following day. We will contact you if there are any delays in dispatching your order.

    SAME DAY delivery (within 30kms of Kensington VIC 3031) and EXPRESS Shipping are available so please choose these options if your gift is time sensitive.

  • Cost

    Free Express Post delivery is offered for orders over $200 and Free Same Day Delivery on orders over $300 (Must be within 30kms of 3031)

    For all orders under $200 you have the choice of:

    $10 Regular Shipping (3-10 days), $15 Express Shipping (1-4 days except in remote locations) or $20 Same Day (Inner Melbourne Only).

    We also have the option of pick up in our Kensington Warehouse between 9-5pm or Ascot Vale (By Appointment, after hours available). We will email you when your order is ready, usually on the same day you’ve placed your order.

    For any urgent requests, please call Emily on 0402680299 to see if we can accommodate your requests.

    We will gladly ship internationally to New Zealand, UK, Canada & USA and ASIA and prices are dependent on weight of your parcel. Please see International Shipping section on this page.

  • Delivery to Hospitals

    With all hospital deliveries we will ring ahead to confirm if mum and bub are still ‘checked in’ and will be there when the gift arrives. Please choose express post or Same Day Shipping (if within 30kms of 3031) so it can travel with a premium courier who will deliver directly to the ward. Shipping with Australia Post for these orders gives us no control over where it’s delivered to and sometimes gets lost in the mailing room of the hospital never to be returned.

    Frances Perry House and Royal Womens Hospital – These are our local hospitals and we are able to give you a complimentary upgrade to Same Day shipping and ask that you choose the express post option.

    As with all deliveries, we will work with you to make sure your gift arrives safely in the new family’s hands.

  • Order Tracking

    Once beautifully packaged, your order will be dispatched from our Melbourne Warehouse. We ship our parcels with Australia Post except for Same Day and Hospital Services.

    Tracking emails will be sent directly to you by Australia Post or the courier service responsible for your parcel.

    On the very rare occasion that delayed, lost or missing parcels find their way back to Young Willow, you will incur a re-delivery fee to account for time and postage but rest assured we will do everything in our power to keep this as minimal as possible.

  • International Shipping

    We love sending your gifts across the seas! Prices for international shipping depends on the weight of your parcel and where it is going. We ask you choose the best option that you think fits your gift and we will follow up to confirm prices once it’s packaged and weighed. We can of course give you a quote beforehand if you know what you’d like to order.

    We ship to the following countries and may be able to ship to other countries by request. Please email us emily@youngwillow.com.au

    New Zealand

    UK

    CANADA & USA

    ASIA – We highly recommend  not sending any body products or chocolates to our Asian friends as border control likes to hold these for a very long!

    When choosing what to send your loved ones abroad, it is always nice to gift a little piece of Australiana, we recommend our Dessert Dreamer, Bush Lullaby, or No Place Like Home offerings.  We are also more than happy to assist you with curating you own gift to send overseas, simply email us emily@youngwillow.com.au and we will follow up with you.

     

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