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Shipping

  • Premium gift giving is our passion, thus we take our shipping seriously here at Young Willow. Offering an excellent service is important to us, but we never sacrifice taking care and time to prepare your gift.

    Orders placed before 2pm will be dispatched the same day unless we are overwhelmed with orders and in that case, the Regular Post orders will dispatch the following day.

    SAME DAY delivery and EXPRESS Shipping are available so please choose these options if your gift is time sensitive. Although we do everything on our end to ensure a fast dispatch, we are at the mercy of the delivery companies and ask that you be extra patient during lockdowns and busy online periods.

  • Cost

    Free Australia Wide delivery is offered for orders over $150 via Regular Post. This can be upgraded to Express for $8 or Same Day (Inner Melbourne) for $18.

    For all gifts under $150 you have the choice of $10 Regular Shipping (3-10 days), $15 Express (1-4 days except in remote locations) or $24 SAME DAY (Inner Melbourne Only).


    CURRENT DELIVERY TIMES DURING LOCKDOWN

    Regular shipping 3-10 days and Express Shipping 1-4 days

    We also have the option of pick up in our Kensington Warehouse or Ascot Vale (By Appointment) and you’ll see these options at checkout.

    We will gladly ship internationally – simply request a quote via email emily@youngwillow.com.au or place your order and we will follow up with some options for you.

  • Delivery to Hospitals

    With all hospital deliveries we will ring ahead to confirm if mum and bub are still ‘checked in’, and will be there when the gift arrives. Please choose express post so it can travel with a premium courier who will deliver directly to the ward. Shipping with Regular with Australia Post gives us no control over where it’s delivered to and sometimes gets lost in the mailing room of the hospital never to be returned. Same Day delivery is prefered for inner Melbourne Only.

    Frances Perry House and Royal Womens Hospital – These are our local hospitals and we will upgrade to Same Day if you select the Express Post option however during lockdowns they are not accepting deliveries.

    As with all deliveries, we will work with you to make sure the gift arrives safely in the new family’s hands.

  • Order Tracking

    Once beautifully packaged, your order will be dispatched from our Melbourne Warehouse. We ship our parcels with Australia Post except for Same Day and Hospital Services.

    Tracking emails will be sent directly to you by Australia Post or the courier service responsible for your parcel.

    On the very rare occasion that delayed, lost or missing parcels find their way back to Young Willow, you will incur a re-delivery fee to account for time and postage but rest assured we will do everything in our power to keep this a minimal as possible.

  • International Shipping

    We love sending your gifts across the seas but sometimes the border control like to make things difficult for us.  Prices for shipping depend on the weight of your parcel.

    We ship to following countries and have some tips about what to send:

    New Zealand – 

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